PieperPower

Major Construction Department
Customer Survey

Pieper Electric believes in the continual improvement process. We would therefore greatly appreciate your response to the following survey in order to help us improve our quality.

Job Name:       PEI Job #:

Customer Name (optional):

Please rate the following numerically from 1 (terrible) to 10 (outstanding):
1 2 3 4 5 6 7 8 9 10
1. How well do we deliever what we promise?
2. How often do we do things right the first time?
3. How would you rate our timeliness and schedule compliance?
4. Do we respond quickly to your requests?
5. How well do we handle service after the job is finished?
6. How well do we cooperate with your employees and supervisors?
7. How hard do we work at handling administrative matters?
8. How much confidence do you have in our knowledge of the work?
9. How would you rate our handling of charge orders?
10. Overall how do you rate the quality of our work?

A) Are we presently doing anything you are not pleased with?

B) Are we presently not doing something you need or requested?

C) What do you like best about what we do?

D) How can we better serve you?

E) What parts of our service are most important to you?

Comments:


Thank you for your time and opinions.

     


Pieper Electric | 5070 N. 35th Street | Milwaukee, WI 53209-5302
Phone: (414) 462-7700 | Fax: (414) 462-7711


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Symbol, "PieperPower" and "Certified Electrical Authority" are service marks of
Pieper Electric, Inc., Milwaukee, Wisconsin